(Reuters) – The number of daily Zoom users jumped to more than 200 million in March, up from a maximum of 10 million previously, said videoconferencing chief Eric Yuan on Wednesday as he struggled to dispel concerns. with privacy and the "Zoombombing" phenomenon.
"To put this growth into context, at the end of December last year, the maximum number of daily participants, free and paid, was 10 million," wrote founder and CEO Eric Yuan in a letter to users Wednesday market.
Yuan said the use of Zoom has taken off in recent weeks, with more than 90,000 schools in 20 countries using their videoconferencing services to conduct classes over the internet.
However, the large influx of users on its platform has raised many problems for the company – mainly related to privacy.
"We recognize that we have not met the community's privacy and security expectations – and ours -," said Yuan. "So, I'm sorry."
On Monday, the FBI office in Boston issued a warning about Zoom, telling users not to make meetings on the platform public and not to share links widely after receiving two reports of unidentified individuals breaking into digital school classes, one phenomenon known as "zoombombing".
A few days later, billionaire Elon Musk's SpaceX rocket company banned its employees from using the Zoom app in a memo seen by Reuters, saying the app had "significant privacy and security concerns."
Investigative journalism The Intercept reported on Tuesday that Zoom's videos are not encrypted end-to-end among meeting participants and that the company can view the sessions.
(By Subrat Patnaik in Bengaluru)